American Freight Furniture and Mattress in 3404 Moffett Road

Customer Reviews about American Freight Furniture and Mattress:

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  Great Staff and Great Service, until you decide that you no longer need the merchandise and have to Request a Refund!!! Never expected that i would have to wait well over a month for my Refund to come in the mail from Corporate. When the refund policy clearly states checks take anywhere from 12 to 14 days to arrive. And then when you call the store and ask where on Earth is your check all they can tell you is that Its In Route!!! What boggles my mind the most is, Why?? Would such a profitable company not send you back your refund through priority mail... Why wouldn't they have a tracking number on your money to know where it is when they have exceeded your days of waiting? Why are they telling you to keep patiently waiting when all they have to do is send you another check?? So how do they know its in Route? THEY DONT!! I see this happening to more and more people. These companies are taking advantage of its customers, and i consider it a punishment for cancelling my order that they aren't taking every step to expedite the situation & see where my Refund Check is. I HAVE BILLS THAT CAN BE PAID WITH THAT MONEY!! It makes no sense to have to consider Small Claims Court & reporting them to the Better Business Bureau. But if thats what it takes for them to cooperate, that is exactly what will Happen!!!
  By Henry Jackson, July 12, 2017
• ★ ☆ ☆ ☆ ☆
  attrocious. I have been trying to deal with this compaby for over 2 weeks. We bought "new" furniture that was delivered torn, full of staples that werr protruding from the arms, a torn underside the loveseat and had glue on them. I posted photos to facebook, someone asked for my contact info. I sent it h waited almost a week. I got a phone call from Gordon Bond. I returned it & waited almost a week. Still no return call. It wasnt until I threatened this review that I got the email I asked for. A one sentence review staring "what may I help you with". I responded and here we are 2 days later, with no response. They run their company horribly, dont stabd behind their product & dont care about the customers
  By EL T, February 17, 2017

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About American Freight Furniture and Mattress in Mobile